Add email address to safe senders list so emails don't end up in spam folder

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Amphis Customer CRM Software

Amphis Customer CRM Software makes it easy to manage your Contacts, create Quotes and Invoices, manage your Jobs and Appointments, Mail Merge and so much more. You can download a free trial and see for yourself. There are no monthly or yearly fees, just a one-off payment. See prices

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The Problem

Occasionally clients don't receive emails that we send.


Sometimes our emails are automatically sent to the client's spam email folder and sometimes they are blocked in such a way that the client doesn't even get to see them at all as they don't even end up in the spam folder. This is obviously frustrating for everyone as the client thinks we aren't replying to their emails or sending their license string, and we are sending multiple emails which the client doesn't receive.

The Solution

The solution is to add our domain to your safe sender list in Outlook.

On the Tools menu, click Options. On the Preferences tab, under E-mail, click Junk E-mail. Click the Safe Senders tab. Click Add. Type and click OK

Add to safe senders list

If you still don't receive emails from us, there may be some third party software that is blocking our emails. Please try emailing us from a separate account eg a Hotmail account. We normally reply to all genuine emails and we normally send license strings within a few hours.

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